Now Hiring - Account Manager in Hebron, KY

Rocket Shippers is growing and looking to add an Account Manager (AM) to our team! As a third-party logistics provider (3PL) and ecommerce fulfillment company, Rocket Shippers provides shipping solutions for a wide variety of customers nationwide. The Account Manager in this role will ensure seamless communication from onboarding new clients, managing client daily needs, upselling products/services, and ensuring accurate execution of all order fulfillment, allowing us to provide the highest level of service to our customers. This individual will play a vital role in managing our current and future client base as one of the main points of contact for Rocket Shippers customers.

Responsibilities:

• Act as main point of contact for assigned accounts.
• Successfully onboard new clients.
• Determine standard operating procedures with clients and work to provide solutions that fit their needs.
• Accurately enter customer orders into the order fulfillment management system
• Communicating via phone and email with contracted carriers to coordinate LTL and FTL freight inbound and outbound.
• Proactively investigate issues that arise and working with team members to provide solutions. To include issues surrounding packaging, shipping, and inventory control.
• Interface with clients via ZOOM, Microsoft Teams, phone call or email – virtual meetings will be held regularly with customers.
• Creating pickup and delivery appointments via phone and email
• Receive and approve proposals for LTF and FTF freight.
• Will be responsible for retaining client base.
• Assist with additional responsibilities as needed.

Required Skills:

• Minimum Associates Degree in Logistics or Business-related field
• 2+ years working experience with Microsoft Outlook, Microsoft Excel, and Microsoft Word.
• 1+ years’ experience in customer service or account management.

Preferred Skills:

• 2+ years’ experience in logistics related environment (3PL or Ecommerce experience preferred).
• Advanced Microsoft Excel training or certificate.
• Advanced Grammar skills

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: One location